Everything you need to know about navigating the easiest smartphone financing platform in Kenya.
What are the exact requirements to get a phone on credit?
It's simple and extremely fast! You need your original National ID (both sides), an active M-Pesa statement covering the last 3-6 months, and the initial deposit for the device you select. You will also provide details for one Next of Kin for verification purposes.
Is the 12-Month Warranty actually genuine?
Yes, absolutely. Every smartphone we sell is 100% brand new, original, and boxed. The 12-month warranty is the standard manufacturer warranty that you can claim at any official brand service center nationwide without any hassle.
Where are you located? Can I visit the store?
Yes, we actively encourage walk-ins! Our main office and showroom are located precisely at Nairobi Business Center, 1st Floor, Shop A8. You can comfortably come in and physically inspect the devices before you pay your deposit.
How do daily and weekly payments actually work?
Once you pay the initial deposit and receive your phone, you can choose to remit the remaining balance in daily, weekly, or monthly installments via M-Pesa. Our flexible architecture ensures you can align your payments exactly with your financial and salary flow.
What happens if I miss a daily or weekly payment?
We completely understand that financial situations can fluctuate unexpectedly. If you anticipate missing a payment, we strongly advise you to contact our friendly support team immediately via WhatsApp. The devices are outfitted with remote-locking technology, so a continuous default without proactive communication may result in the device being temporarily locked until the balance is updated.
Can I clear my full balance early?
Absolutely! You are completely free to pay off your remaining balance ahead of schedule. There are absolutely no penalties or hidden charges for early completion. In fact, consistently completing payments early aggressively builds your trust score, granting you easier access and lower deposits for future phone upgrades!
How long does the approval process take?
Approval is phenomenally fast! If you visit our Nairobi Business Center location with all the correct documentation (ID and M-Pesa statement), the verification and approval process generally takes less than 30 minutes, allowing you to walk out with your phone exactly the same day.
Still have a question? Our team answers on WhatsApp, Monday to Saturday.
